No, our production is running as usual and we are experiencing no delays.
However, postal services and customs clearance in certain countries may be affected by the lockdown restrictions, which can cause delivery delays. For more information, please contact your local post office.
According to the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), the coronavirus may remain viable on different surfaces for hours and days (up to 3 days for plastic and metal). We take all safety measures to keep our staff and production process virus-free. That, with a minimum of 4 to 5 days of delivery time, negates any perceivable risks of handling the item you have just received.
However, we do not guarantee that the delivery person who touched your package last was not exposed to the virus, so please follow these steps to safely manage the package that the item arrived in:
1. Avoid direct contact with the delivery person
2. Leave the package outside for a few hours and/or spray it with aerosol disinfectant before handling
3. Dispose of all outer packaging immediately
4. Wash your hands thoroughly for 20 seconds or more
5. Disinfect any high-touch surfaces you have come in contact with after handling
6. Avoid touching your face, including your mouth, eyes and nose
Please check your «Spam» folder first; sometimes emails sent from a new address can be marked as «junk» mail. If you have not received anything within 1 hour after placing the order, please send us a request via the Contact form so we can check that everything is ok.
Please send us a request via the Contact form and include your order number. Please note, that we can only change or cancel your order if it has «Confirmed» or «Processing» status. After your order is shipped, we can proceed with a replacement or a refund only after the package is returned to us (please see our "Returns Policy" to learn more).
All orders are properly and securely packaged to make sure that the item inside will arrive in perfect condition. If your parcel was heavily mishandled during shipping and the item turned up damaged, please send us a request via the Contact form and we will arrange a replacement shipping right away.
We accept payments via PayPal, Apple Pay, credit and debit cards issued by Visa, MasterCard, Maestro, American Express, Diners Club and JSB. All card payments are processed and protected by Stripe (certified PCI Service Provider Level 1 with the highest grade of payment processing security).
All items are made to order and shipped in 2 to 5 working days. Once your order has been dispatched you will receive a shipping confirmation email and a text (if this option is selected at checkout) with a tracking link.
If the package is shipped internationally and consists of multiple items (3 or more), it could be the subject to customs charges in a receiving country. Please check your local customs regulations for more information.
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